Last updated: 14 July 2026
This policy applies to all DropTaxi bookings (phone, WhatsApp, website, or other confirmed channel). If your booking confirmation states different fees for that trip, the confirmation prevails.
1. How to cancel or reschedule
Call or WhatsApp 9944013109 with passenger name, trip date, pickup city, and booking reference if any. A cancellation is complete only after DropTaxi confirms it.
2. Cancellation fee schedule
Times are measured from your scheduled pickup time. Fees are calculated on the confirmed trip estimate (or advance paid, if that is the only amount collected).
| When you cancel | Fee | Advance / refund |
|---|---|---|
| More than 24 hours before pickup | No cancellation fee | 100% of advance refunded (if paid) |
| 12–24 hours before pickup | 25% of estimated fare (or full advance if lower) | Balance of advance refunded after fee |
| Less than 12 hours before pickup | 50% of estimated fare (or full advance if lower) | Balance of advance refunded after fee |
| Driver already at pickup / en route after assignment | Up to 50% of estimate + actual empty-run cost if higher | As agreed when we confirm cancellation |
| No-show | 100% of advance; may bill dead-run / waiting | No refund of advance |
Festival, peak, multi-day outstation, and special vehicle bookings may carry a higher short-notice fee if stated at confirmation.
3. No-show definition
A no-show means the passenger is not available at the agreed pickup point within 20 minutes of the scheduled time (or driver arrival, whichever is later), after we have attempted contact on the number you gave. Waiting beyond free wait (if any was quoted) may be charged per the booking estimate.
4. Airport & early-morning trips
Airport drops and pickups before 6:00 a.m. often require the driver to start earlier. Cancellations inside the 12-hour window are more likely to attract the full late-cancel fee. Share flight delays as soon as you know them so we can shift reporting time where possible.
5. Rescheduling
- More than 24 hours before pickup: one free date/time change if a vehicle is free for the new slot.
- Inside 24 hours: treated like a cancellation + new booking for fee purposes if the original driver cannot be reassigned.
- Fare may change if distance, peak date, night driving, or vehicle type changes.
6. Cancellations by DropTaxi
If we cancel (breakdown, driver emergency, force majeure), we will offer an alternate vehicle when possible, or a full refund of amounts paid for that trip. We are not liable for consequential losses (missed flights, hotels, etc.) beyond that refund, except where Indian law requires otherwise.
7. Refund timeline
- Approved refunds are sent to the original UPI / bank account (or method used for advance).
- Processing target: 3–5 business days after we confirm the refund amount. Bank or UPI networks may add 1–2 days.
- Share correct account/UPI details when requested; wrong details can delay refunds.
8. Contact
Cancel or reschedule: 9944013109 · Contact · Terms of Use · Privacy Policy.
Call Now: 9944013109
Visit https://droptaxi.icu · Office: Sholinganallur, Chennai